Part-time Delivery Support Specialist - Toyota of La Crosse

US-WI-La Crosse
3 weeks ago
Job ID
11.03.2017-2014
# Positions
1
Category
Service
Toyota of La Crosse
Type
Regular Part-Time

Summary

The Delivery Support Specialist is responsible for ensuring customer satisfaction by professionally delivering vehicles to customers.

Responsibilities

Delivery Coordinator Responsibilities

  • Verifies that all sales documentation and related paperwork has been correctly and fully completed.
  • Oversees delivery preparation of select sold vehicles, ensuring that purchased options have been properly installed and that all features are fully operational.
  • Coordinates an acceptable delivery time for the customer with Sales and F&I Associates along with accessory installations and the detail department.
  • Coordinates delivery of vehicles to customers, providing tour of dealership facilities and introducing customer to appropriate dealership personnel including Service Manager or available Service Advisors. Offers customer the opportunity to schedule future service visits at time of delivery.
  • Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork.
  • Offers customer a follow-up visit to review vehicle’s options.
  • Schedules each customer’s first service appointment on new and Toyota Certified Used Vehicle (TCUV) deliveries.
  • Ensures that every customer receives a truly exceptional experience with the delivery and performance of his/her car. Establishes procedures for addressing customer concerns or complaints promptly.
  • Works with sales management to implement a process for taking pictures of customers taking delivery and forwards for social media posts.
  • Attends product and sales training courses as requested by the Sales Managers.
  • Keeps abreast of new products, features, accessories, etc. and their benefits to customers.
  • Knows and understands the federal, state, and local laws which govern retail automotive sales.
  • Demonstrates exemplary integrity and maintains the highest professional standards.
  • Maintains a personal demeanor consistent with Toyota of La Crosse’s culture, contributing to a positive, supportive work environment.

Qualifications

  • Must be self-motivated with a positive attitude and a strong work ethic.
  • Must have a strong customer service background.
  • Must have the ability to communicate effectively with people in an articulate manner.
  • A Wisconsin sales license must be maintained. Toyota certifications must be maintained at the minimum level.
  • Valid Driver's License with acceptable driving record.

Work Schedule

Monday: 4:00pm to 8:00pm

Thursday: 4:00pm to 8:00pm

Saturday: 8:30am to 5:00pm

 

Pay Range: $11.00 to $12.00 per hour

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