Body Shop Estimator - Toyota of Wausau

US-WI-Wausau
3 days ago(12/15/2017 2:35 PM)
Job ID
12.07.2017-2022
# Positions
1
Category
Body Shop
Toyota of Wausau
Type
Regular Full-Time

Summary

Appraises vehicle damage to determine cost of repair for insurance claim settlement.  Provides support to the body shop operation and develops effective business relationships with insurance adjusters and customers.  

Responsibilities

  • Examines damaged vehicle to determine extent of structural, body, mechanical, or interior damage.
  • Estimates cost of labor and parts to repair or replace each damaged item.
  • Create and document accurate written estimates that can be presented to the customer and/​or insurance company.​
  • Reviews internal repair cost estimates with Fixed Operations Manager.
  • Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors.
  • Prepares insurance forms to indicate repair cost estimates and recommendations.
  • Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles.
  • Works with the insurance companies to manage the claims for our customers.
  • Follows up to ensure customer satisfaction with repairs.
  • Ensure that the estimates and documentation follow the guidelines of the insurance company’s policies and procedures.​
  • Re-create, audit and analyze insurance written estimates.​
  • Establishes and maintains good working relationships with insurance adjusters and customers to ensure repeat and referral business.
  • Greets customers as they arrive in a pleasant and professional manner.
  • Answers incoming phone calls in a prompt, polite and professional manner.
  • Screens calls, directs them to the proper party, and/or obtains enough information to allow for follow-up that is convenient for the customer.
  • Opens repair orders for all vehicles coming into the body shop for repairs.
  • Receives cash, checks and credit card payments from customers and records the amounts received.
  • Closes repair orders on the computer system in a timely manner.
  • Files repair orders.
  • Follows up on body shop accounts receivable to maintain satisfactory levels of payment.
  • Prepares purchase orders for all vendors.
  • Writes estimates subject to the Body Shop Manager’s approval.
  • Assists Body Shop Manager and Fixed Operations Manager as necessary (i.e. estimates, vendors, etc.).
  • Maintains a professional appearance and a neat work area.

Qualifications

  • Collision industry related experience preferred.
  • Thorough knowledge of automobile repair estimating.
  • Able to make both objective and subjective decisions on repair process, parts and timing. 
  • Excellent sales abilities and overall communication skills.
  • Able to relate well to diverse audiences.
  • Demonstrated commitment to continued learning by ongoing participation in I-CAR training and other industry-required training. 
  • I-CAR certifications preferred.  I-CAR certifications preferred are as follows: Aluminum Repair, Replacement and Welding; Collision Repair 2000; Electronics for Collision Repair; Finish Matching; Glass Replacement; Steering and Suspension; and Understanding Collision Repair.
  • Must have strong computer skills; experience with estimating programs is preferred.
  • Must have excellent phone etiquette.
  • Must have excellent verbal and written communication skills.
  • Must possess the ability to multi-task in a fast paced environment.
  • Must possess strong organizational skills.
  • Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Must have a professional appearance and manner.  

Work Schedule

The work schedule for this position is Monday through Friday from 7:00 a.m. to 5:00 p.m. with a 1.0 hour meal break (45 hours per week).  This is subject to change at any time per management’s discretion.  

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed