• Assistant Service Manager - Toyota of Wausau

    Location US-WI-Wausau
    Posted Date 1 month ago(6/15/2018 11:20 AM)
    Job ID
    06.15.2018-2072
    # Positions
    1
    Category
    Service
    Dealership
    Toyota of Wausau
    Type
    Regular Full-Time
  • Summary

    The Opportunity: 

    If you are interested in working at a state-of-the-art facility with an outstanding work culture and professional service department, we encourage you to apply for this opportunity. At Toyota of Wausau we are looking for an Assistant Service Manager to join our team. The Assistant Service Manager is responsible for selling and scheduling needed service work in the service department.

     

    We are looking for a professional with automotive experience. The ideal candidate will also be dependable and able to do the job the first time. 

     

    What We Offer:

    We offer an exceptional total compensation program with competitive wages and benefits. Benefits package includes; medical plan; dental plan; medical and dependent care flexible spending accounts; life insurance plan; 401k plan; PTO and paid holidays; and employee discounts.

     

    Our Story: 

    Toyota of Wausau is part of the Ballweg Automotive Family (“Ballweg”), a Wisconsin-based auto group.  The Ballweg story starts in rural Sauk City, Wisconsin with a family tradition of great customer service.  Community is the foundation that Ballweg is built on and satisfaction is the number one goal.  Ballweg’s operations are driven by trust, respect, integrity and commitment. 

     

    Ballweg started out in 1965 as a single Chevrolet dealership in Sauk City and today, has grown to five dealerships across multiple cities throughout the state of Wisconsin, Minnesota and Missouri.  Ballweg has tripled in size over the past five years.  Ballweg is committed to its communities and customers offering the best in class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. 

     

    For complete a job description, to apply or to simply learn more about Ballweg, visit us online at www.toyotaofwausau.com   

     

    Toyota of Wausau                                                                          

    2900 N. 20th Avenue

    Wausau, WI 5440

    Responsibilities

    Follows the leadership of the Service Manager.

     

    Assists Service Manager in implementing department policies and procedures.

     

    Conducts themselves in a professional manner and demonstrates courteous behavior towards fellow employees and customers.

     

    Successfully completes all training and instruction required to maintain certifications established.

     

    Keeps workspace clean and free from hazardous conditions.

     

    Informs immediate supervisors of any safety or improper conduct that you may observe.

     

    Adheres to the policies and procedures of the Employee Handbook.

     

    Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs.

     

    Handles telephone inquiries regarding appointments and work in process.

     

    Works with Service advisors and Technicians to maintain high customer satisfaction standards.

     

    Schedules service appointments using Xtime.  Obtains customer and vehicle data prior to arrival when possible.

     

    Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.

     

    Generates repair orders with all fields filled out including both your signature as well as the customer’s signature.  Includes e-mails on all repair orders.  Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours.  Reviews technicians notes verifying the 3 C’s (Concern, Cause, Correction) have been addressed.  Completes repair orders when the job is completed and filed.

     

    Refers to service history, inspects vehicle, and recommends additional needed service.

     

    Establishes customer's method of payment. Obtains credit approval, if necessary.

     

    Reviews the diagnosis and recommendations with the technician to fully understand.  Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer’s original concern first at all times.

     

    Checks on the progress of repair throughout the day.  Assists Service Manager to ensure advisors are keeping the customer informed when more time is needed or more repairs are needed.  Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up.

     

    Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card).  Asks for a completely satisfied survey from warranty customers.

     

    Ensures that vehicles are parked in assigned areas.  Makes sure they are locked and all keys are marked and put away correctly.

     

    Keeps service department forms, menus and pricing guides up-to-date.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Dealership experience preferred with successful track record of Customer Service Index (CSI).

     

    Must have a strong-work ethic.

     

    Must be self-motivated, friendly and organized.

     

    Proficiency with computers including Microsoft Word and Excel.

     

    Must be able to multi-task and work in a fast paced environment.

     

    Must have a strong customer service or sales background.

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