Toyota of Wausau is searching for the areas top talent and we currently have an opportunity for you to join our team! Join our talented and dynamic team in our state of the art facility as our new Part-Time Receptionist- apply today!
A Receptionist receives calls at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.
The ideal candidate will have previous customer service experience and will be professional and friendly. Candidates must demonstrate excellent customer service, communication and organizational skills. Strong computer aptitude is required.
Operates a multi-line phone system.
Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
Provides voice mail for callers if employee cannot be reached. Takes detailed messages when voice mail is not taken by caller and delivers message to appropriate party in a timely manner.
Greets showroom guests in a professional, friendly, hospitable manner and determines the nature of their visit.
Directs guests to the correct department, notifies the appropriate employee that a guest is waiting and introduces the guest to a client advisor.
Maintains an accurate log of all incoming phone calls.
Issue out dealer plates and maintain the dealer plate log according to the process set forth by the General Manager.
Issue out gas cards and maintain the gas card log according to the process set forth by the General Manager.
Assists with clerical duties as requested.
Assists Office Manager and General Manager with other projects and duties as assigned.
Maintains a professional appearance consistent with the dress code policy and best practices set forth by the General Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have excellent phone etiquette.
Must have excellent verbal and written communication skills.
Must possess exceptional interpersonal communication skills.
Must be punctual.
Must have working knowledge of MS Office.
Must possess the ability to multi-task.
Must possess strong organizational skills.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.
Must have a professional appearance and manner consistent with the dress code policy and best practices set forth by the General Manager.
Previous customer service experience is preferred.
Tuesday 4:00 pm -7:00 pm
Thursday 4:00 pm - 7:00 pm
Every Other Friday and Saturday:
Friday 4:00 pm - 7:00 pm
Saturday 8:00 am - 4:00 pm
No travel required for this position.