• Receptionist- Mercedes Benz of Rochester

    Location US-MN-Rochester
    Posted Date 3 weeks ago(6/28/2018 10:58 AM)
    Job ID
    06.28.2018-2077
    # Positions
    1
    Category
    Administrative/Clerical
    Dealership
    Mercedes-Benz of Rochester
    Type
    Regular Full-Time
  • Summary

    Prestigious, Confident, World-Class, Successful – these words only scratch the surface of what it means to be Mercedes Benz.  If you are ready to advance your career on a dedicated, qualified and professional team, our full-time Receptionist position may be the right fit for you.

     

    The Receptionist is responsible for providing concierge type services to our guests both in person and over the phone while simultaneously performing various administrative tasks.  The ideal candidate will have previous customer service experience and will be professional and friendly.  Candidates must demonstrate excellent customer service, communication, attention to detail and organizational skills.  Strong computer aptitude is required.  Accounting experience is preferred, but not required.

      

    Mercedes-Benz is the pinnacle of the automotive industry and offers a polished atmosphere and state-of-the-art facility.  We encourage professional development and provide a full benefits package.  To learn more about the company, the opportunity, or to formally apply for this position, please visit us online at http://www.mbofrochester.com/careers.htm.

     

    Responsibilities

    • Guest Service Activities:
      • Operates a multi-line phone system.
      • Answers all incoming calls in a prompt, polite, professional manner, transferring guests to the appropriate person or department quickly.
      • Minimizes the time guests are on hold and checks back with them frequently to ensure they wish to continue holding.
      • Provides voicemail for guests if employee cannot be reached.  Takes detailed messages when voicemail is not taken by guest and delivers message to appropriate party in a timely manner.
      • Greets showroom guests in a professional, friendly, hospitable manner and determines the nature of their visit.
      • Directs guests to the correct department, notifies the appropriate employee that a guest is waiting and introduces the guest to a Client Advisor.
    • Administrative Activities:
      • Processes dealer trades and wholesales to be stocked in and follows the process set forth by the General Manager.
      • Makes deal jackets for all incoming units to include key tags, stickers and other required information.
      • Prepares the daily deposit and checks for accuracy.
      • Receipts all monies received from service, parts and vehicle sales down payments, including credit cards on a daily basis.
      • Balances and maintains the daily cash flow of sales from service and parts and any money coming in from vehicle sales.
      • Records the daily deposit in the dealership management system (DMS) and checks to make sure the account balances.
      • Scans retail deal documents and e-mails to the corporate office.
      • Applies postage to all outgoing mail and distributes all incoming mail.
      • Assists the finance department with mailing paperwork.
      • Mails dealership documents to the corporate office weekly.
      • Orders supplies for various departments with approval from the General Manager.
      • Files miscellaneous documents as needed.
      • Assists the management team with other projects and duties as assigned.

    Qualifications

    • Must have knowledge of principles and processes for providing exceptional customer service. 
    • Must have the ability to establish productive, cooperative relationships with guests, vendors, co-workers and management.
    • Must have knowledge of administrative and clerical procedures and systems such as Microsoft Word and Excel, managing files and records, designing forms and other office procedures.
    • Must utilize effective time management skills and have the ability to work effectively and productively in a fast-paced environment.
    • Must have exceptional customer service skills including excellent phone etiquette.
    • Must have excellent verbal and written communication skills.
    • Must possess strong organizational skills.
    • Must be punctual, dependable and reliable.
    • Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.

    Work Schedule

    Monday through Thursday from 7:00 a.m. to 3:30 p.m. 

    Rotating Fridays and Saturdays, Friday 7:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 4:00 p.m.

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