Part-Time Receptionist/Cashier- Heintz Toyota of Mankato
2 months ago(2 months ago)
Heintz Toyota of Mankato
Heintz Toyota of Mankato has become the highest volume new vehicle franchise and the best import franchise in the market over the past year and currently has an immediate opening for a Part-Time Receptionist to join their team.
Guest Service Activities:
Operates a multi-line phone system.
Answers all incoming calls in a prompt, polite, professional manner, transferring guests to the appropriate person or department quickly.
Minimizes the time guests are on hold and checks back with them frequently to ensure they wish to continue holding.
Provides voicemail for guests if employee cannot be reached. Takes detailed messages when voicemail is not taken by guest and delivers message to appropriate party in a timely manner.
Greets showroom guests in a professional, friendly, hospitable manner and determines the nature of their visit.
Directs guests to the correct department, notifies the appropriate employee that a guest is waiting and introduces the guest to a Salesperson.
Processes dealer trades and wholesales to be stocked in and follows the process set forth by the Sales Manager.
Makes deal jackets for all incoming units to include key tags, stickers and other required information.
Receipts all monies received from service, parts and vehicle sales down payments, including credit cards on a daily basis.
Balances and maintains the daily cash flow of sales from service and parts and any money coming in from vehicle sales.
Records the daily deposit in the dealership management system (DMS) and checks to make sure the account balances.
Scans retail deal documents and e-mails to the corporate office.
Applies postage to all outgoing mail and distributes all incoming mail.
Assists the finance department with mailing paperwork.
Mails dealership documents to the corporate office weekly.
On a daily basis, review all keys to invoiced repair orders to ensure we have all keys in hand.
Assists with all TRAC rentals.
Scan all repair and part tickets into the system
Files Repair Orders
Orders supplies for various departments with approval from the General Manager.
Files miscellaneous documents as needed.
Assists the management team with other projects and duties as assigned.
Must have knowledge of principles and processes for providing exceptional customer service.
Must have the ability to establish productive, cooperative relationships with guests, vendors, co-workers and management.
Must have knowledge of administrative and clerical procedures and systems such as Microsoft Word and Excel, managing files and records, designing forms and other office procedures.
Must utilize effective time management skills and have the ability to work effectively and productively in a fast-paced environment.
Must have exceptional customer service skills including excellent phone etiquette.
Must have excellent verbal and written communication skills.
Must possess strong organizational skills.
Must be punctual, dependable and reliable.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.