• Sales Consultant - Mercedes-Benz of Rochester

    Location US-MN-Rochester
    Posted Date 3 weeks ago(10/29/2018 3:14 PM)
    Job ID
    10.29.2018-2109
    # Positions
    1
    Category
    Sales
    Dealership
    Mercedes-Benz of Rochester
    Type
    Regular Full-Time
  • Summary

    As the preferred Mercedes-Benz dealership serving Rochester, MN, we are proud to offer our clients and community the next level of customer service. By combining the unmatched sophistication of the Mercedes-Benz brand with a personal touch not found elsewhere, we at Mercedes-Benz of Rochester proudly provide an amazing opportunity for your next move toward the career of your dreams.

     

    As a Sales Consultant at Mercedes-Benz of Rochester, you have the opportunity to grow a client base by promoting and selling the world’s most-desired automobiles, from the iconic E-class to the agile C-class to the legendary AMG® line. We at Mercedes-Benz of Rochester consider it our responsibility to make a positive impact in the community we serve, and we foster this culture every day through our professional, integrity-driven team! If you are a motivated, self-starting sales professional looking to make the next move in your sales career, apply for the Sales Consultant role at Mercedes-Benz of Rochester today!

     

    Mercedes-Benz of Rochester values diversity in our workforce and is an Equal Opportunity Employer. Applicants with a disability may request reasonable accommodations needed for the application and/or interview process by contacting Human Resources at 608.824.1300.

     

    Ranked the #1 Best Place to Live in 2017 by Livability.com, Rochester, MN offers its residents a great quality of life. With a population of just over 110,000, Rochester can be considered a relatively small city, though it does not lack the amenities of its larger counterparts. With organizations such as the Mayo Clinic pumping its economy full of jobs, Rochester is teeming with opportunities for young professionals, growing families, and established individuals looking for a change of pace. The city itself is filled with culture thanks to those who come from all over the world for services at the Mayo Clinic. Also located about an hour from the Twin Cities, Rochester grants relatively easy access to world-class museums, high-end restaurants, and endless entertainment. When a break from the hustle and bustle of the city life is needed, there are countless biking and hiking trails nearby. Rochester has something to offer everyone—why not check out these other resources to learn about how great our city is: https://livability.com/mn/rochester .

    Responsibilities

    • Sells and leases new- and used-vehicles at dealership gross profit, volume and customer satisfaction standards.
    • Acts as ambassador on behalf of Mercedes-Benz and Ballweg Family of Dealerships.
    • Becomes absolute product knowledge expert.
    • Completes profile sheet, silent walk around and demonstration drive with every prospect.
    • Utilizes one the most current forms of Sales Proposal Sheet.
    • Sells and leases and delivers a minimum of 10 units per month and keeps a 12 unit 90 day average for participation in any sales contest.
    • Approaches, greets with standard greeting and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
    • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
    • Explains fully product performance, application and benefits to prospects.
    • Describes all optional equipment available for customer purchase.
    • Offers test drives to all prospects. Follows Dealership procedure to obtain proper identification from customer prior to test drive.
    • Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork.
    • Maintains frequent contact with manufacturer and other vendors to ensure a thorough knowledge of current leasing, sales and incentive programs.
    • Offers customer a follow-up visit (at dealership or off site) to review vehicle’s options.
    • Ensures that every customer is completely satisfied with the delivery and performance of their vehicle. Establishes procedures for addressing customer concerns or complaints promptly.
    • Maximizes the profitability of each sale by offering vehicle accessories and aftermarket services.
    • Utilizes prospecting and follow-up system.
    • Exhibits high level of commitment to customer satisfaction.
    • Knows and understands the federal, state and local laws which govern retail automotive sales.
    • Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
    • Attends product and sales training courses as requested by management.
    • Keeps abreast of new products, features and accessories and their benefits to customers.
    • Ensures that a manager has an opportunity to meet each customer.
    • Provides support for the Sales Manager as requested.
    • Attends product and sales training courses as requested by the Sales Manager.
    • Turns 100 percent of closed deals to finance, along with properly completed paperwork (insurance information, trade title, etc.).
    • Writes complete sales orders and processes paperwork in accordance with established dealer policies.
    • Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork.
    • Introduces customers to service and parts department team members. Emphasizes to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
    • Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customers’ expectations are met.
    • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
    • Maintains a prospect development system.
    • Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
    • Adheres to all standards as required by MBUSA and the dealership.

    Qualifications

    • General sales and customer service experience preferred.
    • Must have knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
    • Must have the ability to establish productive, cooperative relationships with customers, vendors, co-workers and management.
    • Must be self-motivated with a competitive spirit and strong work ethic.
    • Must have the ability to communicate effectively with people in an articulate manner.

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