For 50 years, Ballweg has been dedicated to finding the area’s top talent and we now have a great opportunity for you to join our team as a Service Advisor! Our Service Advisor sells and schedules needed service work in the service department. They must always perform quality customer service with the utmost honesty and integrity. To learn more about the company, the opportunity, or to formally apply for this position, please visit us online at: www.ballwegchevrolet.com.
Follows the leadership of the Service Manager.
Conducts themselves in a professional manner and demonstrates courteous behavior towards fellow employees and customers.
Successfully completes all training and instruction required to maintain certifications established byChevrolet-Buick and Ballweg Chevrolet-Buick.
Keeps workspace clean and free from hazardous conditions.
Informs immediate supervisors of any safety or improper conduct that you may observe.
Adheres to the policies and procedures of the Employee Handbook.
Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs.
Handles telephone inquiries regarding appointments and work in process.
Maintains high customer satisfaction standards.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.
Generates repair orders with all fields filled out including both your signature as well as the customer’s signature. Includes e-mails on all repair orders. Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours. Reviews technicians notes verifying the 3 C’s (Concern, Cause, Correction) have been addressed. Completes repair orders when the job is completed and filed.
Refers to service history, inspects vehicle, and recommends additional needed service.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Reviews the diagnosis and recommendations with the technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer’s original concern first at all times.
Checks on progress of repair throughout the day. Keeps the customer informed when more time is needed or more repairs are needed. Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up.
Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks for a completely satisfied survey from warranty customers.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Dealership experience preferred with successful track record of Customer Service Index (CSI).
Must have a strong work ethic.
Must be self-motivated, friendly and organized.
Must be able to communicate well with others and follow directions.
Must be able to multi-task and work in a fast paced environment.
Must have a strong customer service background.