• Body Shop Administrative Assistant

    Location US-WI-Wausau
    Posted Date 3 weeks ago(11/20/2018 10:48 AM)
    Job ID
    11.20.2018-2115
    # Positions
    1
    Category
    Body Shop
    Dealership
    Toyota of Wausau
    Type
    Regular Full-Time
  • Summary

    Provides support to Body Shop department.

    Responsibilities

    • Greets customers at they arrive in Body Shop in a prompt, polite, and a professional manner.
    • Answers incoming phone calls in a prompt, polite, and professional manner.
    • Schedules estimates with customers.
    • Contacts all customers that have been given estimates and have yet to schedule repairs.  Tracks responses on excel spreadsheet and contacts at a minimum once per week.
    • Assists in setting up customer appointments and enters all updates on the Toyota of Wausau Body Shop Appointment Calendar.
    • Assists Body Shop Manager in scheduling work in a manner that will allow for optimal cycle time per insurance company guidelines and based on Body Shop capacity (3-4 vehicles per technician per day including carry-over).
    • Assists customers dropping off vehicles for repair including but not limited to; greeting, check-in, loaner options, and addressing questions/concerns.
    • Proactively contacts customers with vehicles being repaired and provides updates as determined by Body Shop Manager.
    • Assists Body Shop Manager with Accounts Receivable schedule follow-up including contacting insurance companies and customers for payment as well as supplement payments.
    • Responds promptly to all emails and resolves all concerns with the assistance of the Body Shop Manager.
    • Assists Body Shop Manager to ensure Body Shop is clean and organized.
    • Works with Detail Department to ensure completed vehicles will be cleaned.
    • Assists in cleaning vehicles prior to customer pick-up.
    • Assists with paperwork, filing, and other general administrative duties.
    • Assists Body Shop Manager with other duties and projects as assigned.
    • Maintains a positive relationship with customer’s, insurance companies, vendor’s, manufacturer, and all other dealership employee’s.

    Qualifications

    • Must have knowledge of Microsoft Word and Excel
    • Must possess the ability to work as a team

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