Greets customers at they arrive in Body Shop in a prompt, polite, and a professional manner.
Answers incoming phone calls in a prompt, polite, and professional manner.
Schedules estimates with customers.
Contacts all customers that have been given estimates and have yet to schedule repairs. Tracks responses on excel spreadsheet and contacts at a minimum once per week.
Assists in setting up customer appointments and enters all updates on the Toyota of Wausau Body Shop Appointment Calendar.
Assists Body Shop Manager in scheduling work in a manner that will allow for optimal cycle time per insurance company guidelines and based on Body Shop capacity (3-4 vehicles per technician per day including carry-over).
Assists customers dropping off vehicles for repair including but not limited to; greeting, check-in, loaner options, and addressing questions/concerns.
Proactively contacts customers with vehicles being repaired and provides updates as determined by Body Shop Manager.
Assists Body Shop Manager with Accounts Receivable schedule follow-up including contacting insurance companies and customers for payment as well as supplement payments.
Responds promptly to all emails and resolves all concerns with the assistance of the Body Shop Manager.
Assists Body Shop Manager to ensure Body Shop is clean and organized.
Works with Detail Department to ensure completed vehicles will be cleaned.
Assists in cleaning vehicles prior to customer pick-up.
Assists with paperwork, filing, and other general administrative duties.
Assists Body Shop Manager with other duties and projects as assigned.
Maintains a positive relationship with customer’s, insurance companies, vendor’s, manufacturer, and all other dealership employee’s.