• Parts Advisor - Mercedes-Benz of Rochester

    Location US-MN-Rochester
    Posted Date 2 weeks ago(11/26/2018 11:40 AM)
    Job ID
    11.26.2018-2116
    # Positions
    1
    Category
    Parts
    Dealership
    Mercedes-Benz of Rochester
    Type
    Regular Full-Time
  • Summary

    Looks up and sells parts to all customers, over the counter, through the shop and on the phone.

    Responsibilities

    Assists all customers (retail, wholesale, internal, and shop) in selecting required parts in a friendly, professional, and efficient manner.


     Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.


     Answers phone calls, providing price quotes and other information.


     Provides high level of service to internal and external customers.


     Orders parts daily.


     Pulls and fills orders from stock.


     Locates out-of-stock parts from outside source and submits an emergency order, when authorized by parts or service manager.


     Notifies the service advisor and the customer when special ordered parts have been received.


     Pulls "customer special orders", making sure all parts are tagged with customer names and job number.


     Tags and labels warranty parts and document on repair order.


     Follows up on back-ordered parts.


     Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.


     Replenishes assigned inventory daily.


     Makes sure all internal requests for parts are billed on service repair order or to a stock number.


     Receives payment from retail customers or obtains credit authorization.


     Ensures that all charge sales are signed by the customer.


     Ensures that all customers receive their copy of the invoice.

     

     Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.


     Keeps orderly records of all repair orders, invoices, and special order parts.


     Sets up orders for daily shipment, delivery, or pick-up.


     Keeps front and rear counter areas clean and uncluttered.


     Cleans computer terminals and printers daily.


     Participates in all training programs that are made available.


     Keeps current on new products and product updates.


     Participates with the parts manager in maintaining a lost sales tracking program.


     Checks in and posts to inventory daily orders.


     Directs shipping and receiving efforts to ensure timely processing.


     Open and close department as needed including daily deposit.


     Assist with all other duties of parts department including delivery as needed, based on coverage.

    Qualifications

     Minimum one year experience in an automotive parts department and general sales experience required.


     Must have knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.


     Must have the ability to establish productive, cooperative relationships with the public, vendors and all employees of the dealership.


     Strong computer aptitude, specifically with dealership management systems, factory computer systems and Excel required.


     Must utilize effective time management skills and demonstrate the ability to prioritize and handle multiple assignments at one time.


     Must have exceptional verbal and written communication skills.


     Travel to other Ballweg locations along with MBUSA training and other relevant training courses required.


     Valid driver’s license for occasional travel required.


     A professional appearance and manner consistent with Ballweg’s culture must be maintained.

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