Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, pricing and merchandising.
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels and monitors the performance of department staff.
Maintains a balanced inventory consistent with the General Manager’s requirements and that of the service department and retail.
Establishes individual parts inventory levels and balances them for maximum turnover.
Monitors and adjusts inventory to minimize obsolescence. Less than 10% in stock parts and accessories in inventory over 360 days.
Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
Supervises stock order procedures.
Enforces policy on the “customer special ordering” parts of nothing over 60 days in stock.
Analyzes sales, expenses and inventory monthly to maintain profit goals.
Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
Works with the service manager to ensure a timely turnaround of parts needed for internal jobs yet balance all parts ordering to ensure the best margins.
Coordinates a prompt, efficient and timely flow of paperwork.
Directs shipping and receiving efforts to ensure timely processing.
Monitors daily invoices and sales productivity.
Develops and utilizes a lost sales tracking report.
Completes month end check list promptly.
Takes advantage of all manufactures’ inventory co-op advertising.
Ensures that all dealership purchases are properly accounted for before payment is made.
Enforce safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.
Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
Maintains professional appearance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous parts and management experience required.
Must have excellent verbal and written communication skills.
Must utilize effective time management skills and show the ability to prioritize and handle multiple assignments at one time.
Must have excellent management skills.
Must be familiar with DMS and factory computer skills and have the ability to effectively manage inventory on a daily basis.
Must have knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.
Must have excellent computer skills including Windows, Internet Explorer and Microsoft Word and Excel.
Must have excellent phone etiquette
Must be honest and ethical.
Must have the ability to establish productive, cooperative relationships with the public, service technicians, service advisors and all other employees of the dealership.
Must possess the ability to accept criticism and deal calmly and effectively with high stress situations.
Must possess the ability to lift up to 75 pounds.