Enhances the customers' positive service experience by driving them to or picking them up from their homes or offices while service is being performed on their vehicles.
Essential Duties and Responsibilities:
Drives customers to their homes or places of business and picks them up after their vehicle is repaired.
Uses good judgment and safe driving skills.
Keeps a timely shuttle route.
Assists passengers getting in and out of vehicles.
Operates radio or similar device to communicate with dealership or other vehicles to report disruption of service.
Keeps a record of trips including names of passengers and destination or pick-up point.
Notifies Service Manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning and general maintenance.
Maintains a professional appearance.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 2 years of customer service experience required
Must have exceptional verbal and written communication skills.
Valid driver’s license required for essential job functions and occasional travel.