Toyota Express Maintenance Advisor - Toyota of La Crosse
3 weeks ago(1/3/2019 7:28 PM)
Toyota of La Crosse
Works directly with Customer's and Technician's to complete timely maintenance services including Oil Changes/Tire Rotations and other Services.
Follows the leadership of the Service Manager and Assistant Service Manager.
Conducts themselves in a professional manner and demonstrates courteous behavior towards fellow employees and customers.
Successfully completes all training and instruction required to maintain certifications established by Toyota and Toyota of La Crosse.
Keeps workspace clean and free from hazardous conditions.
Informs immediate supervisors of any safety or improper conduct that you may observe.
Adheres to the policies and procedures of the Employee Handbook.
Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs.
Handles telephone inquiries regarding appointments and work in process.
Maintains high customer satisfaction standards.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner. Generates repair orders with all fields filled out including both your signature as well as the customer’s signature. Includes e-mails on all repair orders. Documents all work sold. Reviews technicians notes verifying the 3 C’s (Concern, Cause, Correction) have been addressed. Completes repair orders when the job is completed and filed.
Refers to service history, inspects vehicle, and recommends additional needed service.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Reviews the diagnosis and recommendations with the technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer’s original concern first at all times.
Checks on progress of repair throughout the day. Keeps the customer informed when more time is needed or more repairs are needed. Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up.
Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks customers to complete survey distributed by Toyota.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Dealership experience preferred.
Must be self-motivated, friendly and organized.
Must be able to communicate well with others and follow directions.