Receives calls at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers. Performs various administrative duties as outlined below.
Customer Service Tasks:
Operates a multi-line phone system answering incoming phone calls for Heintz Toyota of Mankato
Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly.
Provides voice mail for callers if employee cannot be reached. Takes detailed messages when voice mail is not taken by caller and delivers message to appropriate party in a timely manner.
Greets showroom customers in a professional, friendly, hospitable manner and determines the nature of their visit.
Directs customers to the correct department, notifies the appropriate employee that a customer is waiting and introduces the customer to a Salesperson.
Maintains a personal demeanor consistent with Heintz Toyota of Mankato's culture, contributing a positive, supportive work environment for all Heintz Toyota of Mankato team members.
Completes and issues loaner car agreement for the service and sales departments. Maintains organization of completed agreements.
Issues and tracks dealer plates for the sales department.
Prepares and logs the daily deposit and checks for accuracy for Heintz Toyota of Mankato
Receipts all monies received from vehicle sales down payments, including credit cards on a daily basis.
Balances and maintains the daily cash flow of sales from service and parts and any money coming in from vehicle sales.
Processes dealer trades and wholesales to be stocked in, follows process set forth by the General Manager.
Issues and tracks dealer plates for sale department.
Helps review and process deal folders for electronic scanning, make trade-in vehicle jackets and processes payoff checks when needed.
Process and audit paperwork on dealer trades.
Coordinates Monday and Thursday dinner orders and Saturday lunch orders for the sales department.
Scans and sorts previous day’s service repair order (RO’s) and accounting copies.
Indexes service RO’s for Heintz Toyota of Mankato.
Posting of warranty claims payments form
Posting A/P invoices and processing A/P check runs
Tracking of titles and lien releases for vehicle inventory
Places orders for office supplies for Heintz Toyota of Mankato
Assists with clerical duties as requested such as copying, scanning, filing, etc.
Assists with maintaining the look and feel of the showroom including opening procedures
Assists the General Manager with other projects and duties as assigned.
Must have exceptional customer service skills.
Must have excellent phone etiquette.
Must have excellent verbal and written communication skills.
Must be punctual, dependable and reliable.
Must have strong computer aptitude, specifically with Microsoft Word and Excel.
Must have the ability to multi-task in a fast-paced environment.
Must possess strong organizational skills.
Must have the ability to work independently on assigned tasks as well as to accept direction on given assignments.